Shipping policy
Preparation and working days
Sarah Gauci jewellery is designed, finished and hand-set in our Balzan studio in Malta.
Orders are prepared and processed Monday to Friday, excluding Maltese public holidays. Weekend and public-holiday orders begin processing on the next working day.
We aim to prepare ordinary made-to-order jewellery within 2 working days, subject to the design and material availability. If your product page gives a different preparation estimate, that estimate applies. Delivery time starts after dispatch.
Pre-orders
Only products specifically marked as pre-order have an estimated preparation period of approximately 4–6 weeks from purchase before dispatch, followed by shipping time. This longer period is shown before ordering and is an estimate, not a guaranteed delivery date. We will contact you if there is a material delay; your statutory rights remain unaffected.
Delivery within Malta and Gozo
Orders within Malta and Gozo are sent by courier. Delivery after dispatch usually takes 1–2 days in Malta and is estimated at 2–3 days in Gozo. The available options and charges for your address are shown at checkout.
International delivery
Tracked postal services are available for selected destinations, usually estimated at 6–14 days after dispatch for most destinations. DHL Express or DHL International is a paid option where offered at checkout. Available services and charges depend on your destination; preparation time still applies before dispatch.
Delivery times are estimates rather than guarantees. We will email your dispatch confirmation and the tracking details available for your selected service. If you need jewellery for a particular date, contact us before ordering.
Customs and taxes
Orders entering another customs or tax territory may attract import duties, taxes and carrier clearance charges. Charges not collected at checkout may be payable directly to customs or the carrier; any repayment of these separately paid charges must be requested through their process. Charges collected by our store at checkout are handled under the applicable tax arrangements and consumer law. Any refund legally due from us will be made.
Delays, damage and delivery details
Please provide a complete, accurate delivery address and contact us promptly if it needs correcting. We may be unable to redirect a dispatched parcel. If a parcel is returned as undeliverable, we will discuss the options and any reasonable, actual redelivery costs before proceeding. This does not remove your statutory rights.
If an order is delayed, missing or arrives damaged, contact hello@sarahgauci.com with your order number. We will investigate with the carrier and provide the remedy required by law. Risk remains with us until you or your nominated recipient takes physical possession, unless you independently appoint a carrier we did not offer.
Unless a different delivery period is agreed before purchase, the statutory delivery rules apply, including the normal 30-day limit and remedies for non-delivery.
Contact
hello@sarahgauci.com
Sarah Gauci, 82 Birbal Street, Balzan, BZN9016, Malta.
